Farrar and Associates Frequently Asked Questions
Q: What is the difference between a psychiatric MD/DO and an APNP?
A: Both of these credentials indicate advanced medical degrees and the ability to practice and prescribe medications independently. MDs and DOs are doctors who have completed medical school, then a four year residency training program in the specialty area of psychiatry. APNP’s are Registered Nurses who have additionally earned a master’s degree or doctoral degree in a specialty area, and have passed National certification exams and state tests to earn the privilege to diagnose and prescribe medication.
Q: How do I get a new patient appointment?
A: We require a referral for new psychiatry patients. This referral can be completed by a primary care doctor, OB-GYN, or therapist. Please see our referral tab for more information on how to obtain a referral. Referrals are not required for clients seeking psychotherapy services: please call the office at 920-841-8326.
Q: Why do I need a referral?
A: We want to ensure that we are able to meet the prospective patient’s needs and a referral helps us gather the information needed to evaluate this. This is also why we will review records from previous providers. We don’t want patients to waste their time or money by attending an appointment only to learn that they need to be seen elsewhere.
Q: How long will my initial appointment be?
A: The initial exam is 60-90 minutes for both a therapy and a psychiatry appointment.
Q: How long will my follow up appointment be?
A: A psychiatry follow up is typically 25 minutes, while a therapy follow up is 50 minutes.
Q: How can I get a message to my clinician?
A: Calling the office or messaging through our secure patient portal are the preferred ways of getting a message to your clincian. General inquiries may be sent to contact@farrarmentalhealth.com. FAMH staff will respond to emailed requests through the patient portal or by phone due to the insecure nature of email communication.
If you decide to call, you will speak with either Marcy, Kate, Kathy, Savanah, or Liz, who will relay the message to your clinician. They will then call you back with a recommendation from your clinician once your clinician has a chance to respond to the message.
Q: How do I make a payment?
A: You can pay through the patient portal, mail a check with your statement to Farrar and Associates, or call us over the phone with a credit or debit card.
Accepted Insurance Carriers
Anthem BCBS
Aspirus Health Plan
Common Ground
Health Payment Systems (HPS)
Prairie States
Humana
Network Health*
Robin Health Partners
Quartz
Security Health Plan
The Alliance
WPS**
Some Medicare Plans
Some Medicaid Plans
* Farrar and Associates is no longer in-network with Network Health commercial plans as of 11/5/2023. We continue to accept Network Health Medicare plans.
** WPS ceased offering individual plans in 2024. WPS Medicare Supplemental plans are unaffected.
Q: What are your self pay rates?
A: In 2024, the self pay rate for initial exam for both a therapy and psychiatry visit is $453. Follow up rates vary by the length of the appointment, but psychiatric and therapy follow ups are typically $227. Payment is due at the time of service. You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Please read our page regarding our compliance with the No Surprises Act for more information.
Q: What is the No Surprises Act?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. Learn more here.
Q: What are your business hours?
A: Our phones are live Monday, Tuesday, Thursday and Friday 9am-4pm and Wednesday 10am-6pm.
Q: How do I get to your office?
A: We are located at 16 Tri-Park Way, just east of Fox Valley Technical College.
Q: What insurance do you accept?
A: It is always best to call your insurance carrier to see if a provider is in your network. In general, we accept most plans through the insurance companies listed here. If you have further questions about your plan, please call our office at 920.841.8326
Q: Do you see people of all ages?
A: Our prescribers only see people age 18 or older. Our therapists see different age groups, but have specialties in which they focus their treatment. Please see our Services tab for further details.